Task A: Human Behavior Effective Communication

Question 1

Definitions of Human Behavior

Answer 1

• The product of factors that cause people to act in predictable ways (scientific)
• The result of attempts to satisfy certain needs

Question 2

Definition of Motivation

Answer 2

The reason one acts or behaves a certain way

Question 3

Defense Mechanisms (DR DR FCPR)

Answer 3

• Denial
• Repression
• Displacement
• Rationalization
• Fantasy
• Compensation
• Projection
• Reaction Formation

Question 4

Normal reactions to stress (ARE)

Answer 4

• Feeling an “adrenaline rush”

- Responding Rapidly and Exactly

Question 5

Abnormal Reactions to stress (PRE SIM)

Answer 5

• Painstaking self-control
• Rapid changes in emotion
• Extreme Over Cooperation
• Severe anger directed to the flight instructor
• Inappropriate Laughter or Singing
• Marked changes in mood

Question 6

Definition of Anxiety

Answer 6

A feeling of worry, nervousness, or unease about something that is going to happen

Question 7

Basic Elements of Communication (SSR)

Answer 7

• Source
• Symbol
• Receiver

Question 8

Barriers to Effective Communication (COIL)

Answer 8

• Confusion between the symbol and the symbolized object
• Overuse of abstractions
• Interference
• Lack of common experience between the communicator (instructor) and the receiver (student)

Question 9

Developing Communication Skills (LIQIR)

Answer 9

• Listening
• Instructional Communication
• Questioning
• Instructional Enhancement
• Role-playing

Question 10

Definition of Human Needs

Answer 10

Things (food, safety, love, self image etc.) all humans require for normal growth and development