Team Performance

Question 1

In Team Performance, how to do Team Formation?

Answer 1

• Cooperate with team members to devise ground rules and internal processes to strengthen team commitment to shared outcomes
• Help create a team that has the interpersonal and technical skills needed to achieve all known project objectives

Question 2

In Team Performance, how to do Team Empowerment?

Answer 2

• Encourage team members to become generalizing specialists in order to reduce bottlenecks and create a high performing cross-functional team
• Contribute to self-organizing the work by encouraging emerging leadership in order to produce effective solutions and manage complexity
• Continuously discover team motivators and demotivators to ensure high team morale

Question 3

In Team Performance, how to do Team Collaboration and Commitment?

Answer 3

• Facilitate close communication within the team and with external stakeholders to reduce miscommunication and rework
• Reduce distractions in order to establish predictable outcomes and optimize value delivered
• Align project and team goals by sharing project vision to ensure the team understands how their objectives fit into the overall project goals
• Encourage the team to measure its velocity by evaluating previous iteration performance, to gain better understanding of team capacity and create more accurate forecasts

Question 4

What is a project sponsor?

Answer 4

• someone higher up in the organization who has a buy in the project
• authorizes the project / project manager
• creates the project charter
• main advocate for the project

Question 5

What are the agile team goals?

Answer 5

• technical excellence
• team swarming (crashing): multiple people work on one item at a time to finish
• participate as a team, not individuals
• be self-organizing and self-direction (training might be needed)

Question 6

What are some characteristics of high-performance teams

Answer 6

• self-organizing
• empowered
• believe they can solve any problem
• committed to team success
• owns its decisions and commitments
• motivated by trust
• consensus driven
• participate in constructive disagreement

Question 7

What are the types of adaptive leadership?

Answer 7

• directing:
  happens during team forming
  team members may have low competence but high commitment
  leader is high directive and low supportive
• coaching:
  happens during team storming
  team members may have some competence but low commitment
  leader is high directive and high supportive
• supporting:
  happens during team norming
  team members have moderate to high competence but variable commitment
  leader is low directive and high supportive
• delegating:
  happens during team performing
  team members have high competence and high commitment
  leader is low directive and low supportive

Question 8

What is Herzberg’s theory of motivation?

Answer 8

- Expected hygiene agents:
job security
paycheck
working conditions
relations

- Motivating agents:
opportunity
responsibility
appreciation
recognition
education

Question 9

What are the levels in the Dreyfus model of adult skill acquisition?

Answer 9

• novice
• advanced beginner
• competent
• proficient
• expert

Question 10

What is the Shu-ha-ri model of skill mastery?

Answer 10

shu: start by following the rules
ha: rules mastered; move away from them and work intuitively
ri: full mastery; transcend the rules

Question 11

What are the five dysfunctions of a team?

Answer 11

• absence of trust
• fear of conflict
• lack of commitment
• avoidance of accountability
• inattention to results

Question 12

What is tacit knowledge?

Answer 12

Kind of knowledge that is difficult to transfer to another person by means of writing it down or verbalizing it. Usually transferred via demonstrations.