Training

Question 1

Training advantages and disadvantages

Answer 1

Training is teaching employees new skills or updating their existing skills.

Advantages of training include:
• employees will be more skilled at their jobs and will provide a higher-quality product or a
higher-quality service to customers;
• fewer errors will be made, resulting in less wastage;
• fewer complaints and returns will be made;

Disadvantages:

• employees may have to spend time away from their workplace;
• can be a time-consuming process;

Question 2

Methods of training

Answer 2

1. Induction training is given to new staff when they start at an organisation and may cover topics
   such as:
   • company policies and procedures;
   • health and safety, e.g. what to do if there is a fire drill;
   • a tour of the business;
   • an introduction to their tasks and duties.

On-the-job training is training which takes place within a workplace. This usually involves a less
experienced employee working alongside an experienced employee.

Question 3

Advantages& disadvantages of on the job training

Answer 3

Advantages of on-the-job training include:
• employees are in the workplace and can continue with their work;
• cheaper than off-the-job training as no courses have to be paid for;
• less time-consuming than off-the-job training.

Disadvantages of on-the-job training include:
• employees that provide training may not be qualified instructors;
• employees that provide training may have picked up bad habits which will be passed on;

Question 4

Off the job training and advantages and disadvantages:

Answer 4

Advantages of off-the-job training include:
• training is given by qualified instructors;
• employees can receive recognised qualifications;

Disadvantages of off-the-job training include:
• employees are away from the workplace which will result in lower production;
• more expensive than on-the-job training as courses have to be paid for, which can be