Trouble Shooting Basics

Question 1

What is Troubleshooting?

Answer 1

The ability to diagnose and solve a problem

Question 2

What are the simple steps of basic troubleshooting?

Answer 2

1. Ask questions
2. Isolate the problem
   2a. Check computer logs for errors, find the root cause
3. Attempt the quickest solutions first

Question 3

What are the soft skills necessary to promote a good troubleshooting experience with a client?

Answer 3

1. Empathy
2. Your Tone
3. Acknowledge the client
4. Developing trust

Question 4

What are Tickets?

Answer 4

A common way of documenting an issue