1
Q
Communication
A
The process of sending and receiving messages
Exchanging messages
2
Q
Ethics
A
A person’s sense of right and wrong, based on morals and values that stem from family/upbringing, culture, and/or society
- Ethics can be dangerous because it means diff things to diff people.
3
Q
8 Elements
A
The Sender
Encoding
The Receiver
Messages
Channel
Decoding
Feedback
Communication Barriers
4
Q
The Sender
A
- The person who sends the message.
- The person who initiates the conversation.
- Responsible for encoding
5
Q
Encoding (mental)
A
- The process of converting one’s thoughts (or feelings and ideas) into a format that will express (communicate) what they mean.
- When you are thinking of the best way to send the message.
6
Q
The Receiver
A
The person that receives the message
7
Q
Messages
A
- Express our ideas, thoughts, and feelings
- Can be verbal or nonverbal
8
Q
Channel
A
- What you use to send the message
- How you send the message
9
Q
Decoding
A
- The receiver’s interpretation of the sender’s message
- Also used when reading, studying or learning a new language
10
Q
Feedback
A
- The receiver’s response or you can think of it as the return message, reaction, or reply
- Can be nonverbal or verbal
11
Q
Communication Barriers
A
- Things or conditions that interfere with or block communication
12
Q
Stereotype (Communication Barrier)
A
- To label a whole group of people…putting everyone into the same category
- Based on preconceived ideas
- Biases affect communication and can become barriers
13
Q
Symbols
A
- Anything that stands for something in communication
- Can be positive or negative and can also be communication barrier
14
Q
Purpose
A
- To obtain or share info
- To persuade
- To build good relationships and establish goodwill
- To build self-esteem and a positive image
Professional Communications
flashcards
Decks in class (3)
# Cards
