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Brian Mongold
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Decks in this class (7)
Incident Management (25%)
What incident form view is displa...,
What 2 incident form views do age...,
What are 5 ways to create incidents
80
cards
Problem Management (15%)
Ui action to move a problem recor...,
State problem record returns to w...,
6 problem management states
38
cards
Change & Release Management (25%)
The change velocity dashboard in ...,
Minimum required role to update a...,
Who can perform the first level o...
153
cards
Knowledge Management (5%)
How can you measure and track art...,
What is mandatory to select when ...,
What happens if you select publis...
34
cards
Service Catalog & Request Management (25%)
4 things you can do with service ...,
To order a new phone where can yo...,
Where to capture work required to...
86
cards
CMDB and CSDM (5%)
7 ways to create cis in the cmdb,
Related list to use to extend and...,
Field on a ci table that may be u...
18
cards
Extra Study Questions
Cab meeting form gives 3 actions,
Which of the change management li...,
Capabilities of cmdb grouping ins...
85
cards
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CIS ITSM Prep
- Class purpose General learning
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