This class was created by Brainscape user Gary Baker. Visit their profile to learn more about the creator.
By:
Gary Baker
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Decks in this class (12)
1. Understand the key concepts of service management 1.1 Recall the definition of:
No deck description has yet been added by the author.
7
cards
1. Understand the key concepts of service management 1.2 Describe the key concepts of creating value with services:
No deck description has yet been added by the author.
14
cards
1. Understand the key concepts of service management 1.3 Describe the key concepts of service relationships:
No deck description has yet been added by the author.
7
cards
2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management 2.1 Describe the nature, use and interaction of the guiding principles
No deck description has yet been added by the author.
5
cards
2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management 2.2 Explain the use of the guiding principles:
No deck description has yet been added by the author.
15
cards
3. Understand the four dimensions of service management 3.1 Describe the four dimensions of service management:
No deck description has yet been added by the author.
4
cards
4. Understand the purpose and components of the ITIL service value system 4.1 Describe the ITIL service value system
No deck description has yet been added by the author.
5
cards
5. Understand the activities of the service value chain, and how they interconnect 5.1 Describe the interconnected nature of the service value chain and how this supports value streams
No deck description has yet been added by the author.
4
cards
5. Understand the activities of the service value chain, and how they interconnect 5.2 Describe the purpose of each value chain activity:
No deck description has yet been added by the author.
19
cards
6. Know the purpose and key terms of 15 ITIL practices 6.1 Recall the purpose of the following ITIL practices:
No deck description has yet been added by the author.
15
cards
6. Know the purpose and key terms of 15 ITIL practices 6.2 Recall definitions of the following ITIL terms:
No deck description has yet been added by the author.
7
cards
7. Understand 7 ITIL practices 7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
No deck description has yet been added by the author.
2
cards
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itil 4
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