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Kendrick Reed
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Decks in this class (12)
What is a service?
Is a means of enabling valueco cr...,
Is the perceived benefits usefuln...,
Is a result for a stakeholderenab...
7
cards
What is a product?
Is configuration of resources cre...,
Is a person or group of peopletha...,
Is the role that defines therequi...
5
cards
What are service relationships?
Are the joint activities performe...,
Is a formal description of one or...,
Is the activities performed by an...
4
cards
Utility/Warranty
Is the functionality offered by a...,
Is the assurance that a product o...,
Have the ownership transferred to...
5
cards
What is the service value system?
Is a model representing how all t...,
Is the innermost cube containing ...,
Ensures a shared understanding of...
8
cards
The Four Dimensions…
Ensures that the way an organizat...,
Includes the information and know...,
Encompasses the relationships an ...
5
cards
What is a value stream?
Is a series of steps anorganizati...
1
cards
Guiding Principle
Is a recommendation that guidesan...,
All activities conducted by theor...,
Do not start from scratch and bui...
8
cards
What is a practice? I
Is a set of organizationalresourc...,
Is the practice of ensuring that ...,
Is an addition modification or re...
17
cards
What is a practice? II
Is the practice of establishing a...,
Is the practice of making new and...,
Is the practice of ensuring that ...
9
cards
How to use the continuous improvement model?
Is the practice ofaligning an org...,
Is ahigh level guide to support i...,
The improvement should support th...
9
cards
ITIL V4 Overall
To align the organization s pract...,
To protect the information needed...,
To establish and nurture the link...
15
cards
More about
ITIL V4
- Class purpose General learning
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ITIL 4 Foundation
- 31 decks
- 622 flashcards
- 33 learners
Decks:
Basic Definitions, Basics Concepts, Process Roles, And more!
