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Kendrick Reed
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Decks in this class (12)
What is a service?
Is a means of enabling value 1,
Is the perceived benefits usefuln...,
Is a result for a stakeholder 3
7
cards
What is a product?
Is configuration of resources cre...,
Is a person or group of people 2,
Is the role that defines the 3
5
cards
What are service relationships?
Are the joint activities performe...,
Is a formal description of one or...,
Is the activities performed by an 3
4
cards
Utility/Warranty
Is the functionality offered by a...,
Is the assurance that a product or 2,
Have the ownership transferred to 3
5
cards
What is the service value system?
Is a model representing how all t...,
Is the innermost cube containing ...,
Ensures a shared understanding of...
8
cards
The Four Dimensions…
Ensures that the way an organizat...,
Includes the information and know...,
Encompasses the relationships an ...
5
cards
What is a value stream?
Is a series of steps an 1
1
cards
Guiding Principle
Is a recommendation that guides 1,
All activities conducted by the 2,
Do not start from scratch and bui...
8
cards
What is a practice? I
Is a set of organizational 1,
Is the practice of ensuring that ...,
Is an addition modification or re...
17
cards
What is a practice? II
Is the practice of establishing a...,
Is the practice of making new and...,
Is the practice of ensuring that ...
9
cards
How to use the continuous improvement model?
Is the practice of aligning an or...,
Is a high level guide to support ...,
The improvement should support th...
9
cards
ITIL V4 Overall
To align the organization s pract...,
To protect the information needed...,
To establish and nurture the link...
15
cards
More about
ITIL V4
- Class purpose General learning
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