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Emil Freijd
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Decks in this class (29)
Value
Value,
Co creation of value
2
cards
Organization & People
Organization,
Service provider part of org,
Consumer part of org
7
cards
Service & Product
Service,
Product
2
cards
Service Offerings
Service offering,
Goods,
Access to resources
4
cards
Service Relationships
Service relationship,
Service provision,
Service consumption
4
cards
Outcomes
Service,
Outcome
2
cards
Cost
Costs
1
cards
Risks
Risks,
What parts is important in regard...,
What are the four different ways ...
7
cards
Utillity & Warranty
Utility,
Warrany
2
cards
Four Dimensions of Service
What are the four dimensions,
What are the 6 external factors
2
cards
Service Value System
What is a service value system,
Key sucess factor of building a s...,
What is the purpose of a service ...
3
cards
Guiding Principles
What is a guiding principle,
What is the purpose of a guiding ...,
What does focus on value mean
4
cards
Service Value Chain
What parts does the service value...,
Whats the purpose of the service ...
2
cards
Continual Improvement
Continual improvement,
What is the steps of continual im...,
What is a practice
39
cards
Basics of ITILv4 Quiz
Fill in the blank the purpose of ...,
Which describes the nature of the...,
Which of the following is not an ...
4
cards
ITILv4 Sample Questions
Classic Questions
Missing Word Questions
List Questions
9
cards
Practise Exam 1
What is the definition of a service,
Identify the missing word s in th...,
Identify the missing word in the ...
40
cards
Practise Exam 2
What is the definition of a servi...,
Identify the missing word s in th...,
Identify the missing word in the ...
50
cards
Practise Exam 3
What is the definition of a custo...,
Identify the missing word s in th...,
What is the definition of a probl...
40
cards
Practise Exam 4
Identify the missing word s in th...,
What is the definition of a confi...,
Identify the missing word s in th...
40
cards
Practise Exam 5
What is the definition of service...,
Identify the missing word s in th...,
What is the definition of a chang...
40
cards
Practise Exam 6
How does service request manageme...,
Which is a recommendation of the ...,
What does a centralized service d...
40
cards
V1) ITIL Foundation 4 First Look
A set of organizational resources...,
Itil 4 practice protecting an org...,
Itil 4 practice establishing and ...
32
cards
C1) Introduction
A person or a group of people tha...,
The perceived benefits usefulness...,
The role that defines the require...
35
cards
2) Key Concepts of Service Management
What are the topics that itil 4 f...,
What are the three levels of refl...,
T f culture influences the choice...
59
cards
3) Four Dimensions of Service Management
The means of managing a risk ensu...,
A measure of whether the right am...,
Interrelated or interacting eleme...
23
cards
4) ITIL SVS
The means by which an organizatio...,
A set of organizational resources...,
A defined aspiration of what an o...
51
cards
5) Key ITIL Practices
The practice of providing an unde...,
The value chain activity that ens...,
A view of all the services provid...
247
cards
Practice Tests
What is the definition of a servi...,
Identify the missing word s in th...,
Identify the missing word in the ...
148
cards
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ITILv4 Foundation
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