ITILv4 Foundation

This class was created by Brainscape user Emil Freijd. Visit their profile to learn more about the creator.

Decks in this class (29)

Value
Value,
Co creation of value
2  cards
Organization & People
Organization,
Service provider part of org,
Consumer part of org
7  cards
Service & Product
Service,
Product
2  cards
Service Offerings
Service offering,
Goods,
Access to resources
4  cards
Service Relationships
Service relationship,
Service provision,
Service consumption
4  cards
Outcomes
Service,
Outcome
2  cards
Cost
Costs
1  cards
Risks
Risks,
What parts is important in regard...,
What are the four different ways ...
7  cards
Utillity & Warranty
Utility,
Warrany
2  cards
Four Dimensions of Service
What are the four dimensions,
What are the 6 external factors
2  cards
Service Value System
What is a service value system,
Key sucess factor of building a s...,
What is the purpose of a service ...
3  cards
Guiding Principles
What is a guiding principle,
What is the purpose of a guiding ...,
What does focus on value mean
4  cards
Service Value Chain
What parts does the service value...,
Whats the purpose of the service ...
2  cards
Continual Improvement
Continual improvement,
What is the steps of continual im...,
What is a practice
39  cards
Basics of ITILv4 Quiz
Fill in the blank the purpose of ...,
Which describes the nature of the...,
Which of the following is not an ...
4  cards
ITILv4 Sample Questions
Classic Questions Missing Word Questions List Questions
9  cards
Practise Exam 1
What is the definition of a service,
Identify the missing word s in th...,
Identify the missing word in the ...
40  cards
Practise Exam 2
What is the definition of a servi...,
Identify the missing word s in th...,
Identify the missing word in the ...
50  cards
Practise Exam 3
What is the definition of a custo...,
Identify the missing word s in th...,
What is the definition of a probl...
40  cards
Practise Exam 4
Identify the missing word s in th...,
What is the definition of a confi...,
Identify the missing word s in th...
40  cards
Practise Exam 5
What is the definition of service...,
Identify the missing word s in th...,
What is the definition of a chang...
40  cards
Practise Exam 6
How does service request manageme...,
Which is a recommendation of the ...,
What does a centralized service d...
40  cards
V1) ITIL Foundation 4 First Look
A set of organizational resources...,
Itil 4 practice protecting an org...,
Itil 4 practice establishing and ...
32  cards
C1) Introduction
A person or a group of people tha...,
The perceived benefits usefulness...,
The role that defines the require...
35  cards
2) Key Concepts of Service Management
What are the topics that itil 4 f...,
What are the three levels of refl...,
T f culture influences the choice...
59  cards
3) Four Dimensions of Service Management
The means of managing a risk ensu...,
A measure of whether the right am...,
Interrelated or interacting eleme...
23  cards
4) ITIL SVS
The means by which an organizatio...,
A set of organizational resources...,
A defined aspiration of what an o...
51  cards
5) Key ITIL Practices
The practice of providing an unde...,
The value chain activity that ens...,
A view of all the services provid...
247  cards
Practice Tests
What is the definition of a servi...,
Identify the missing word s in th...,
Identify the missing word in the ...
148  cards

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ITILv4 Foundation

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