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My ITILv4 Foundation

This class was created by Brainscape user Philip Cummings. Visit their profile to learn more about the creator.

By: Philip Cummings
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Decks in this class (8)

Definitions
What is the definition of service,
What is the definition of a produ...,
What is the definition of a stake...
17  cards
Key Concepts of Creating Value with Services
Cost,
Value,
Organisation
8  cards
Describe the key concepts of service relationships
What are the components of a serv...,
Service relationship management i...,
What is service provision
4  cards
Guiding Principles
Why should an organisation use th...,
Focus on value,
Start where you are
9  cards
The Four Dimensions
Organisation and people,
Information and technology,
Partners and suppliers
5  cards
Service Value System and Service Value Chain
What is the service value system,
What are the key inputs and outpu...,
The service value system consists...
10  cards
ITIL Management Practices
Information security management,
Relationship management,
Supplier management
15  cards
Understand 7 ITIL Practices
What is the purpose of continual ...,
What are the two most important f...,
The continual improvement model c...
21  cards

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My ITILv4 Foundation

  • Class purpose General learning

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