This class was created by Brainscape user James Brennan. Visit their profile to learn more about the creator.

Flashcard maker: James Brennan

Decks in this class (8)

Customer Satisfaction, Service Quality & Service Standards (Chs. 11,12)
The creator of this deck did not yet add a description for what is included in this deck.
13  cards
Service Failure and Recovery (Ch. 13)
The creator of this deck did not yet add a description for what is included in this deck.
11  cards
Customer Loyalty and Retention
The creator of this deck did not yet add a description for what is included in this deck.
5  cards
: Integrated Marketing Communication (Ch. 7) and digital marketing
The creator of this deck did not yet add a description for what is included in this deck.
2  cards
Customer Experience Perspective
The creator of this deck did not yet add a description for what is included in this deck.
7  cards
Managing the Physicall Process and Blueprinting
The creator of this deck did not yet add a description for what is included in this deck.
0  cards
Pricing
The creator of this deck did not yet add a description for what is included in this deck.
7  cards
Concepts and Theories
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0  cards

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Services Marketing

  • Class purpose General learning

The creator of this class did not yet add a description for what is included in this class.

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