This class was created by Brainscape user Brock Pinner. Visit their profile to learn more about the creator.

Flashcard maker: Brock Pinner

Decks in this class (9)

Introduction to services
The creator of this deck did not yet add a description for what is included in this deck.
9  cards
The consumer decision process
The creator of this deck did not yet add a description for what is included in this deck.
9  cards
The pricing of services
The creator of this deck did not yet add a description for what is included in this deck.
9  cards
Developing the service communications mix
The creator of this deck did not yet add a description for what is included in this deck.
6  cards
Managing the organisations physical evidence
The creator of this deck did not yet add a description for what is included in this deck.
4  cards
People issues: Managing service customers
The creator of this deck did not yet add a description for what is included in this deck.
5  cards
Defining and measuring service quality
The creator of this deck did not yet add a description for what is included in this deck.
5  cards
Service Failures and recovery strategies
The creator of this deck did not yet add a description for what is included in this deck.
6  cards
Customer retention
The creator of this deck did not yet add a description for what is included in this deck.
4  cards

More about
Services Marketing

  • Class purpose General learning

The creator of this class did not yet add a description for what is included in this class.

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