System information
Msinfo32.exe; used to gather system info including listing hardware, system components, and software environment
Resource monitor
Resmon.exe; displays info about hardware (CPU, memory, disk, and network) and software (file handles and modules) in real time
Which Windows tool would a technician use to import and install data in the x.509 format?
Certificate Manager (certmgr.msc)
Which section of the Control Panel should a technician use to edit the acct profile related to a user’s Microsoft Outlook client?
Before Tim installs approved updates, what should be documented as a result of the change board’s approval?
Date and time of the change
An IT Director has instructed its corporate IT staff to develop a plan to prevent future malware from occurring again. What would BEST prevent malware from recurring?
Install an anti-virus or anti-malware solution that uses heuristic analysis.
Michael is on a business trip and connected to his hotel’s wifi but his email cannot download any new messages and states “Network offline.” What should Michael do to resolve this issue?
Open a web-browser, enter google.com, and see if a redirect page is displayed.
A user continues to run a deprecated application on an End-of-Life operating system due to business requirements. What is the BEST mitigation strategy to minimize security risks?
Implement network segmentation and restrict internet access.
After logging in remotely, then quickly identifying and fixing an issue, what should the technician do NEXT?
Reboot the computer.
What is the MOST important thing to do before granting remote access for a company server to your supervisor?
Install the latest security updates and patches to the server.
Jason has built a custom Android app that he wants to install on an Android tablet without having to install it thtough the Play Store. What is required to allow him to install the app’s APK on the device?
Sideloading
You attempt to boot a Windows 10 laptop and receive an “Operating System Not Found” error. You can see the hard disk listed in the EFI/BIOS of the system. What command do you use to add the Windows installation to the boot manager?
bootrec /rebuildbcd
An employee was recently moved from the HR dept. into the Sales dept. What do you check to ensure they no longer have access to the employee data stored in the HR dept. share drives?
Security Groups
Which log in Windows 10 do you review to determine if the print spooler service is preventing pages from printing?
System log
Which Control Panel option does a technician configure to automatically adjust the volume of different sounds when the computer is being used to place or receive phone calls?
Sound
Tim has created a new iOS app that he wants to install without installing it through the official App Store. To save some money, he has not purchased a developer certificate from Apple since he isn’t planning to sell this app to others. What would allow Tim to install this unofficial app on his own iPad for testing?
Jailbroken device
An offside tape backup storage facility is involved in a forensic investigation. The facility has been told they cannot recycle their outdated tapes until the conclusion of the investigation. What is the MOST likely reason for this?
A notice of legal hold
What type of upgrade or installation should a technician use to revert to default configurations while still preserving the user’s personalized settings, data files, and applications installed through the Windows store?
Refresh installation
What is the most appropriate data destruction and disposal technique for getting rid of old paper files containing PII from previous customers, including their names, birth dates, and social security numbers?
Micro-cut shredder
A computer was recently infected with malware. Without any user intervention, the malware is now spreading throughout the corporate network and infecting other computers that it finds. Which type of malware MOST likely infected these computers?
Worm
A cybersecurity analyst from BigCorp contacts your company to notify them that several of your computers were seen attempting to create a Denial of Service against their servers. They believe your company was infected with malware, and those machines were part of a larger botnet. What BEST describes your company’s infected computers?
Zombie
Which low power mode is used with Windows 10 laptops to save power, but it takes longer to turn back on and resume where the user left off?
Hibernate (saves session to disk)
What is the BEST way to describe how a DHCP reservation works?
By matching a MAC address to an IP address within the DHCP scope
After installing a 2nd operating system and rebooting the computer, you see the “Operating System Not Found” error. You verify that the boot.ini file is configured properly, but the error still appears. What are the things that can cause this error?
1) the BIOS doesn’t detect the hard disk, 2) the hard disk is damaged, 3) sector 0 of the physical hard disk drive has an incorrect or malformed MBR, 4) an incompatible partition is marked as active, or 5) a partition that contains the MBR is no longer active.