Troubleshooting Steps

Question 1

Step 1

Answer 1

Identify the problem.

Question 2

Step 2

Answer 2

Establish a theory of probable cause.

Question 3

Step 3

Answer 3

Test the theory to determine the cause.

Question 4

Step 4

Answer 4

Establish a plan of action to resolve the problem and implement the solution.

Question 5

Step 5

Answer 5

Verify full system functionality and, if applicable, implement preventive measures.

Question 6

Step 6

Answer 6

Document findings, actions, outcomes, and lessons learned.