1
Q
What is a CSF
A
“a small number of key goals vital to the success of an organisation - things that must go right”
2
Q
Resources (9Ms)
A
- Men
- Money
- Management
- Make up
- Machinery
- Methods
- Markets
- Materials
- Management information
3
Q
Competences
A
Competitive architecture:
- Internal
- External
- Network
Reputation
Innovative ability
4
Q
BCG matrix analysis
A
Used to analyse product portfolio
High market growth/High market share: Star - keep reinvesting
High market growth/Low market share: Problem child - invest heavily or diversify
Low market growth/High market share: Cash cow - “milk the cow” or maintain
Low market growth/Low market share: Dog - “put down” or hold as part of overall portfolio
5
Q
Porter’s value chain analysis
A
How a business can gain a competitive advantage by breaking down into primary and secondary activities
Primary:
- Inbound logistics
- Operations
- Outbound logistics
- Sales and marketing
- Service
Secondary:
- Firm infrastructure
- Human resource management
- Technology development
- Procurement
