Guiding Principles

Question 1

What is a guiding principle?

Answer 1

A recommendation that guides an organization in all circumstances.

Question 2

What is the purpose of a guiding principle?

Answer 2

To encourage and support the org in continual improvement.

Question 3

What does Focus on value mean?

Answer 3

Creating a win win win situation between all parts in a service.

Question 4

What guiding principles does ITILv4 contain?

Answer 4

• Focus on Value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work hollisticly
• Keep it simple and practical
• Optimize and automate