Communication Basics

Question 1

Communication Model

Answer 1

• Communicator sends a message via a medium to the receiver who provides feedback
• Each step has “noise”

Question 2

Links to the communication change

Answer 2

1. Communicator-message
2. Message-medium
3. Medium-receiver
4. Receiver-communicator

Question 3

Communicator-message noise

Answer 3

Communicator can be ineffective in articulating the message.

Question 4

Message-medium noise

Answer 4

The message may be sent at the wrong:

• Time
• Manner
• Form

Question 5

Medium-receiver noise

Answer 5

The receiver may misunderstand the message.

Question 6

Receiver-communicator noise

Answer 6

The feedback loop does not operate well.

Question 7

Noise in communication

Answer 7

• Interference that can occur at any point in the communication
• Can arise from physical, personal, or social factors.
• Effective communicators are aware of these possibilities and plan ahead to minimize noise.

Question 8

Principles of effective listening

Answer 8

• Inviting the other person or people into the conversation
• Focusing on what the other person is saying
• Processing unspoken or nonverbal messages the other person is sending
• Being aware of the nonverbal messages you yourself are sending

Question 9

How to invite the other person or people into the conversation

Answer 9

• Allow gaps where listener can speak
• Avoid interrupting or talking over
• Ask questions to allow them to speak

Question 10

How to focus on what the other person is saying

Answer 10

• Think about the message being communicated in the moment
• Show physical signs of interest in what you are hearing

Question 11

Nonverbals include

Answer 11

• Facial expressions
• Gestures
• Rate/pitch of speech
• Posture