Module 7- Training Flashcards

(49 cards)

1
Q

poor training leads to

A

increased turnover, on-the-job injuries, poor company reputation, decreased morale, and legal liability

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2
Q

Lawsuit from inadequate employee training if it leads to ______

A

workplace injuries or accidents

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3
Q

inadequate training can also be a form of ____

A

adverse employment action under title 7

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4
Q

neglience leads to lawsuit when

A

employer’s failure to provide adequate training, education, and supervision for necessary equipment, machines, procedures can make liable if results in injury

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5
Q

discrimination leads to lawsuit when

A

Inadequate training can be considered a discriminatory adverse employment action under title 7

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6
Q

burden of proof with failure to train

A

you need to show that the employer failed to provide proper training or supervision

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7
Q

burden of proof with causation

A

the inadequate training must have directly led to the injury or negative employment action

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8
Q

burden of proof for gross negligence

A

in cases of workplace injury, a civil lawsuit might be necessary when the employer’s failure was a form of gross negligence that directly caused the harm

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9
Q

what is city of canton vs harris

A

landmark us supreme court case that established when a municipality can be held liable statute for constitutional violations resulting from its failure to train emlpoyees

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10
Q

what did the court rule for city of canton vs harris

A

inadequate police training can be the basis for liability if the failure to train amounts to deliberate indifference to the constitutional rights of the public

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11
Q

raham v exxon mobile corp

A

omar rahman failed test many times but still made it to next step w a white candadite, later fired but white male not, filed for race discrim

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12
Q

university of iowa case?

A

2 professors trading sex acts for grades, both ended in suicide, resulted in more training for professors

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12
Q

what was the final decision in raham v exxon mobile corp

A

lower court: was not racism
fifth court: backed that

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13
Q

Training helps employees develop skills needed to perform their ____ jobs which directly affects business success

A

current

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14
Q

Training creates

A

positive work enviro, attracts new talent, motivates current employees

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15
Q

informal learning uses

A

explicit and tacit knowledge

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16
Q

how many stages are in the training design process?

A

six stages?

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17
Q

what are the two types of training design processes?

A

instructional system design (ISD) and AADIE model

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18
Q

What are the elements of the ISD process?

A

analysis, design, development, implementation, evaluation

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19
Q

What are the elements of Bloom’s taxonomy model?

A

remember, understand, apply, analyze, evaluate, create

20
Q

what are the elements of kirklands four levels of evaluations model?

A

reaction, learning, behavior, results

21
Q

what is the first stage of the training process?

A

need assessment: involves org analysis, person analysis, task analysis.

22
Q

is training always the correct solution?

23
Q

____ need to determine if training in necessary

A

pressure points

24
Organizational analysis involves
company strategy and initiatives, training resources, support of manager,s peers
25
what is a potential indicator of needing training?
poor performance or if job changes
26
what is person analysis
analyzing characteristics of performer, input, output, consequences, feedback
27
what is task analysis?
identifies conditions in which tasks are performed
28
what are the steps in task analysis?
1- indentify job to be analyzed 2- develop list of tasks performed on job 3- validate or confirm tasks 4- identify ksao to successfully perform tasks
29
what is the second step in the training process?
ensure readiness for training
30
what is readiness for training and motivation to learn?
readiness for training: employee characteristics that provide desire, focus, and energy to learn. motivation to learn: desire to learn the content of the training program
31
what are the factors that influence motivation to learn
self efficacy, benefits or consequences of training, awareness of training needs, work environment, basic skills, goal orientation, conscientiousness
32
learning changes ____
behavior
33
define conscientiousness
tendency to be reliable, hardworking, self-disciplined, and persistent
34
What are the conditions for learning?
need to know why they should learn, meaningful training content, feedback, interact with content and others, good admin, commit training to memory
35
work characteristics that influence training:
opportunity to use learned capability, tech support, self-management skills, manager support, peer support
36
What is the most frequently used training method?
blended learning
37
what is the least used training method?
mobile
38
what are some of the learning outcomes?
verbal info, intellectual skills, cognitive strat, attitudes, motor skills, or some combo
39
define corporate university
educational institution within a corp, provides learning and development activities
40
what are some features of corp universities?
offer diff courses of delivery methods for learned with diff needs and interests, grant and track credits for taking courses
41
what are the benefits of corp universities
increases leader retention, reinforces culture, supports innovation, provides control over experience and content, facilitates company succession
42
what are some examples of corp universities?
google google plex, mcdonal hamburger uni, apple uni, disney uni, intel network builders uni
43
evaluate effectivness of training programs based on
cognitive outcomes, skill based outcomes, affective outcomes, results, return on investment
44
what are some evaluation designs?
post-test only, pretest/post test, post test only w comparison group, pre test/ post test w comparison group, time series
45
onboarding establishes relationships to ____ satisfaction
increase
46
socialization enhances new hires _____
self confidence and feelings of acceptance
47
what are the four steps in onboarding
compliance, clarification, culture, connection
48