1.1 The service concept: the missing link in service design research - Goldstein, 1.2 Insights into service operations management: a research agenda - Roth, 1.3 Service research priorities in a rapidly changing context - Ostrom...
3.1.1 - Economic Methodology and the Economic Problem, 3.1.2 - The Nature and Purpose of Economic Activity, 3.1.4 - Scarcity, Choice and the Allocation of Resources...