Class 9: Giving and receiving feedback

Question 1

feed

Answer 1

to nourish, comfort, or meet another needs

Question 2

back

Answer 2

to return something to another

Question 3

feedback

Answer 3

the returning of nourishment to another person

Question 4

positive and negative feedback

Answer 4

both can be a gift

Question 5

giving positive feedback

Answer 5

• giving feedback is a way to let others know our reactions to their behaviour
• it can improve relationships and remove barriers
• receiving feedback helps us become more self aware, to determine the consequences of our actions and to change or modify our behaviour

Question 6

when not to give feedback

Answer 6

• feeing irritable or wanting to lash out
• to get revenge
• want to display superior knowledge
• when the person isn’t ready for it

Question 7

giving feedback

Answer 7

• gain permission to give feedback
• be constructive, specific and positive
• describe without judgement
• direct feedback at modifiable behaviours
• describe what response or change you would like and give the person a chance to come up with a solution
• when you…. (describe the observed behaviour)
• I feel… (one or two words to describe a feeling)(or…. I think, or…. it seems)
• because … (a clear statement to explain why you react this way)

Question 8

‘sandwiching’:

Answer 8

• sometimes when we need to say difficult things we can find positive comments to ‘sandwich’ the difficult comment
• it is easier to embrace constructive feedback if we can feel good about some aspects of our performance and work to improve it rather than feeling judged

Question 9

invite comments from the receiver

Answer 9

• since feedback comes from your perspective. keep in mind how others might feel.
• people need time to grasp what you are saying. check out reactions “could you tell me..” “what do you think”

Question 10

receiving feedback effectively

Answer 10

• listen carefully without interruption
• stay calm and cordial
• evaluate what is being said with an open mind and try to understand it
• seek examples of the behaviour to help you understand
• paraphrase what you’ve heard
• seek suggestions for future actions
• thank the person for giving the feedback
• you determine what you take from the feedback and how you might modify your behaviour