Funeral Directing: Professional Expectations Flashcards
(43 cards)
1
Q
Professional expectations of funeral directing
A
- Funeral procedures
- Arrangement conference
- Pre-need
- Documentation
- Direct the funeral
- Post funeral follow-up
- Religious funeral customs
- Fraternal and military groups
- Shipping of human remains
- Cremation
- Alternative disposition methods
2
Q
Professional expectations of funeral procedures
A
- Notification of death
- Use of telephone
- Information to be obtained during the notification of death (first call)
- Transfer of remains
- Counsel the family regarding
3
Q
Professional expectations of use of telephone
A
- Answering voice
- Diction
- Pronunciation
- Volume
- Closing
4
Q
Professional expectations of the first call
A
- Information for transfer of remains
- Name, age, and description of deceased
- Location and directions
- Relationship or authority of person calling
- Physician
- Method of disposition
- Permission to embalm
- Assure the body is released
5
Q
Professional expectations of the transfer of remains
A
- Transfer vehicle
- Staffing needs
- Transfer equipment
- Appearance of personnel
- General transfer procedures from an institution and a residence
6
Q
Professional expectations of counseling the family
A
- Permission to embalm
- Be prepared to present GPL
- Arrangement conference information and set time
7
Q
Professional expectations of the arrangement conference
A
- Coordinate wishes of family
- Items included
- Obtain information
- Discuss government benefits / programs
- Discuss details necessary to meet the funeral needs
- Signature on applicable release and disclosure forms by spouse, next of kin or person in charge
8
Q
Professional expectations of coordinating wishes of the family
A
- Religious requirements
- Legal requirements
- Local customs
- Event planning
9
Q
Professional expectations of items included in the arrangement conference
A
- Required price lists
- Funeral details
- Consultation with the officiant regarding date and time of service
- Pallbearers
- Financial arrangements
- Flowers
- Contributions
- Merchandise
- Visitation
- Service
- Method of disposition
- Reception
10
Q
Professional expectations of information obtained in the arrangement conference
A
- Death certificate
- Death notice / obituary
- Burial-transit permit
11
Q
Professional expectations of discussing government benefits / programs
A
- Social security
- Railroad retirement
- VA benefits
- VA cemeteries
- Welfare / public assistance
12
Q
Professional expectations of discussing details necessary to meet the funeral needs
A
- Types of services
- Merchandise
- Receptions
- Additional services offered
13
Q
Professional expectations of pre-need
A
- Types
- Reasons
- Types of contracts
- Arrangement conference for pre-funded / pre-planned funerals
14
Q
Professional expectations of pre-need
A
- Types
- Reasons
- Types of contracts
- Arrangement conference for pre-funded / pre-planned funerals
- Alterations to pre-funded contracts
- Wishes of deceased versus the wishes of the funeral planner
- Types of funding for pre-funded arrangements
15
Q
Professional expectations of types of pre-need
A
- Pre-planned
* Pre-funded
16
Q
Professional expectations of reasons of pre-need
A
- Personal wishes
- Informed decisions
- Relieve survivors
- Reduction of assets for Medicaid eligibility
17
Q
Professional expectations of types of pre-need contracts
A
- Revocable
- Irrevocable
- Guaranteed
- Non-guaranteed
18
Q
Professional expectations of the arrangement conference for pre-funded / pre-planned funerals
A
- Location
- Service and merchandise
- State and federal regulations
- FTC Funeral Rule
19
Q
Professional expectations of alterations to pre-funded contracts
A
- Affects on guaranteed contracts
- Alterations that may void the contract
- Unavailability of services and / or merchandise
20
Q
Professional expectations of the wishes of deceased versus the wishes of the funeral planner
A
- Legal effect of pre-funded and pre-planned contracts
- Rights and duties of next of kin
- Third party beneficiary contracts
21
Q
Professional expectations of the types of funding for pre-funded arrangements
A
- Individual and master trust accounts
- Insurance
- Savings / passbook accounts
22
Q
Professional expectations of documentation
A
- Reason / rationale
- Communication
- Professional liability
23
Q
Professional expectations of reason / rationale
A
- Legal issues
- Regulatory compliance
- Archival
24
Q
Professional expectations of professional liability
A
- Business
- Personal
- Technical
25
Professional expectations of directing the funeral
* Pre-service details
* Organize place of service
* Inspect and prepare viewing / visitation area
* Receiving visitors
* Attending to funeral details
* Committal / reception
26
Professional expectations of pre-service details
* Preparation of body after embalming
* Coordinate details with clergy / officiant
* Funeral home staff
* Cemetery / crematory
* Fraternal / military organizations
* Speakers
* Musicians
27
Professional expectations of organizing the place of service
* Funeral home
* Church
* Other facility
28
Professional expectations of inspecting and preparing the viewing / visitation area
* Placement of casket
* Arrange floral pieces
* Background music
* Register book
29
Professional expectations of receiving visitors
Significance and characteristics of staff
30
Professional expectations of attending to funeral details
* Family wishes
* Religious and custom expectations
* Park cars / arrange procession
* Seating arrangements
* Instructions to casketbearers
* Dismissal
31
Professional expectations of religious funeral customs
* Orthodox, Reform, and Conservative Jewish
* Islamic
* Orthodox Church
* Roman Catholic
* Protestant
* Mormons
* Christian Science
* Buddhist
* Jehovah's Witness
* Hindu
32
Professional expectations of fraternal and military groups
* Fraternal organizations
* Veterans organizations
* Military honors
* Active military personnel
33
Professional expectations of fraternal organizations
* Nature of service
* Location
* Coordinate details
34
Professional expectations of military honors
* Eligibility
* Branch of service
* Complete funeral detail
35
Professional expectations of active military personnel
* Military escort
| * Expense reimbursement
36
Professional expectations of active military personnel
* Military escort
| * Expense reimbursement
37
Professional expectations of shipping of human remains
* Intrastate and interstate
| * International shipments
38
Professional expectations of intrastate and interstate shipping of human remains
* Forwarding and receiving remains
* Preparation of body for transport
* Shipping containers
* Necessary paperwork
* TSA requirements
39
Professional expectations of international shipments of human remains
* Coordinate with Consulate
* Affidavit of "no contagious disease"
* embalming certificate
* Apostille
* Fees
40
Professional expectations of cremation
* Arranging for cremation
| * Arranging for disposition of cremated remains
41
Professional expectations of arranging for cremation
* Considerations
| * Required forms containers
42
Professional expectations of arranging for disposition of cremated remains
* Legal restrictions
* Local customs
* Methods
43
Professional expectations of alternative disposition methods
* "Green" burial
* Cryonics
* Other
