Funeral Service & Small Business Management Comprehensive Exam Flashcards Preview

MOR 260: National Board Exam Review > Funeral Service & Small Business Management Comprehensive Exam > Flashcards

Flashcards in Funeral Service & Small Business Management Comprehensive Exam Deck (40)
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1

Any cost not specifically associated with the production of identifiable products and service:

Overhead

2

Each of the following is a qualitative criteria of a small business except:

* Actively managed by its owners
* Highly personalized
* Largely local in its area of operations
* 25-300 employees

25-300 employees

3

Motivational in nature, usually stated in broad, general terms without reference to a time period:

Goals

4

The motivational process includes each of the following listed except:

* Segregation of employee-firm interests
* Provide auxiliary conditions
* Understanding employee needs and wants
* Communicate with employees

Segregation of employee-firm interests

5

What is an internal problem that may cause the failure of a small business?

Lack of expertise

6

Which of the following is not an abbreviation related to the common business credit or sales terms?

* EOM
* COD
* CBD
* CFO
* MOM
* CWO

CFO

7

The statistical study of human population with respect to their size and density, distribution, composition and income

Demographics

8

The practice of trying to obtain something that is being sought by others under similar circumstances at the same time

Competition

9

The process of planning and executing the development, pricing, promotion, and distribution of an organization's goods and services

Marketing

10

Wealth produced in or near a community that provides employment and income to the local population

Economic base

11

A business owned and operated by one person:

Sole proprietorship

12

Budgeting

Financial management

13

Public relations

Marketing management

14

Records of maintenance

Office management

15

Use of references

Human resource management

16

Telephone systems

Facilities management

17

A business association made up of two or more persons who are co-owners of the business:

Partnership

18

Any borrowed or loaned capital invested in a business that must be repaid to creditors is defined as:

Debt equity

19

Do they supply a good service? Is it easy to make returns and exchanges? Are they a reliable source? are all:

Considerations concerning suppliers

20

Funeral service management deals with which type of relationship:

Client-caregiver

21

Handling notification of death, transfer of remains, preparation of remains are all:

Operational procedures specific to funeral service

22

Rent, salaries, depreciation, and insurance are all examples of:

Fixed expenses

23

A plane crash is which type of disaster:

Emergency

24

A sudden misfortune, resulting in the loss of life and / or property:

Disaster

25

Its primary prohibitions include outlaws discrimination in employment based on handicaps of workers who, with reasonable employer accommodation could do the job:

Rehabilitation Act of 1973

26

The registered right of a creator to reproduce, publish, and sell work which is the product of the intelligence and skill of that person best defines:

Copyright

27

Which of the following is not a responsibility of a manager?

* Create a viable and workable organization
* Develop employee participation
* Demonstrate effective leadership
* Over manage change

Over manage change

28

Which of the following is not an objective of funeral service management:

* Fulfilling the needs of client-families which resulted from a death-related need
* Providing an unreasonable return on investment
* Capital improvement
* Meeting expenses

Providing an unreasonable return on investment

29

Sales are increased, goodwill is built up, and a more personal relationship are all:

Advantages of credit

30

A qualification that is absolutely necessary for a job which is an allowed and an approved reason for discrimination is referred to as the "BFOQ" (T/F)

True

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