Funeral Service Marketing/Merchandising: Glossary Flashcards
(299 cards)
1
Q
The art of making the public aware of the services or commodities that the business has for sale
A
Advertising
2
Q
A method of closure that utilizes the air pressure created by placing the dome of the vault onto the base of the vault
A
Air seal
3
Q
A transfer container consisting of a wooden tray with a cardboard covering for the casket
A
Air tray
4
Q
A substance composed of two or more metals
A
Alloy
5
Q
An unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, pressed-wood, composition materials (with or without an outside covering) or like materials
A
Alternative container
6
Q
Price lists which may be prepared for use in certain limited situations such as children/infants, for government agencies to provide for indigent persons, for agreements with religious groups, burial or memorial societies for members of their group
A
Alternative price lists
7
Q
The lining attached to the undersurface of the foot panel of the casket and/or a component part of the throw (overlay) which extends downward into the body of the casket
A
Apron
8
Q
The part of the casket handle that attaches the bar to the lug
A
Arm
9
Q
The sum of a group of numbers divided by the number of units
A
- Average
* Mean
10
Q
A single handle in which the lug, arm, and bar are combined in one unit
A
Bail handle
11
Q
That part of the casket handle, attached to the lug or arm, which is grasped by the casketbearer
A
Bar
12
Q
The lower or supporting part of a monument
A
Base
13
Q
In some monuments, there may be a first, second, and third
A
Base
14
Q
Molding along the lowermost edge of the body panels
A
Base molding
15
Q
The portion of the casket upon which the deceased human remains are placed
A
Bed
16
Q
A type of cemetery memorial consisting of a top piece supported by two standards
A
Bench
17
Q
Used to identify family burial plots or used in conjunction with a family monument
A
Bench
18
Q
A small headstone, set above ground, with a slightly slanting top
A
Bevel top marker
19
Q
A method of price quotation showing separately the price of the service to be rendered and the price of the casket
A
Bi-unit pricing
20
Q
A subdivision of a cemetery containing several lots
A
Block
21
Q
That portion of the casket shell containing the top body molding, body panel, base molding, and casket bottom
A
Body
22
Q
A molding along the uppermost edge of the body panels
A
- Body ledge
* Top body molding
23
Q
The horizontal portion of the top body molding (body ledge) where the gasket is placed on gasketed caskets
A
- Body ledge flange
* Top body molding flange
24
Q
Material which drapes the inside perimeter of the body of the casket
A
Body lining
25
Compose the sides and ends of the casket shell
Body panels
26
The point at which total sales revenue equals total operating costs
Break-even analysis
27
Determines break-even analysis
* Formula
| * Chart
28
Component part of cap/lid that is constructed into caskets that display a cut top
* Bridge
* Header
* Cap filler
29
Provides strength/rigidity at the point of the transverse cut
* Bridge
* Header
* Cap filler
30
A twilled, napped, woolen or worsted fabric with a smooth lustrous face and dense texture
Broadcloth
31
A fabric usually made of cotton, silk, or rayon woven in a plain or rib weave with a soft semi-gloss finish
Broadcloth
32
A metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%
Bronze
33
Bare metal is scratched with an abrasive material and then finished until a smooth high gloss is obtained
Brushed finish
34
A casket which is sold for the purpose of interring or entombing with the dead human remains
Burial casket
35
The top most part of the casket shell, including the ogee, crown, pie, and header
* Cap
| * Lid
36
The focal part of the interior which fills the inside of the crown, sometimes bordered by the roll (cove)
Cap panel
37
May be referred to as the panel
Cap panel
38
Any item of service or merchandise described to a purchaser as a "cash advance," "accommodation," "cash disbursement," or similar term
Cash advance items
39
Any item obtained from a third party and paid for by the funeral provider on the purchaser's behalf
Cash advance items
40
May include, but are not limited to: cemetery or crematory services; pallbearers; public transportation; clergy honoria; flowers; musicians or singers; nurses; obituary notices; gratuities; and death certificates
Cash advance items
41
A reduction of the price given for payment of an account within the time limits established by the sales contract
Cash discount
42
2/10, n/30 - 2% discount if paid 10 days from date of invoice/net amount must be paid within 30 days of date of invoice
Cash discount
43
A rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, or like material and ornamented and lined with fabric (FTC)
Casket
44
A case or receptacle in which human remains are placed for protection, practical utility, and a suitable memory picture
Casket
45
Any box or container of one or more parts in which a dead human body is placed prior to interment, entombment, or cremation which may or may not be permanently interred, entombed, or cremated with the dead human remains
Casket
46
Charge, fee or surcharge applied to consumers who purchase their casket elsewhere from a source other than the price list/funeral provider
Casket handling fees
47
Eliminated by the Amended Funeral Rule and can no longer be charged to the consumer
Casket handling fees
48
A removable metal unit that is placed inside a wooden casket shell to provide protective qualities
Casket liner
49
Printed or typewritten list of the casket and alternative containers normally offered for sale by the funeral provider which does not require special ordering
Casket price list (CPL)
50
Must include retail price and enough descriptive information to enable consumers to identify the merchandise
Casket price list (CPL)
51
A device upon which caskets are placed, one on top of the other, for display or storage
Casket rack
52
The stand or support upon which a casket rests in the selection room
* Casket stand
| * Casket standard
53
Molten bronze poured into a mold and allowed to cool
Cast bronze
54
The most expensive hardware production method in which molten metal is poured into a mold, allowed to cool, and is then removed from the mold
Cast hardware
55
An area of ground set aside and dedicated for the final disposition of dead human bodies
Cemetery
56
A monument erected to the memory of the dead, with the dead human body not present
Cenotaph
57
Source of market data that explains where certain businesses are located
Census of business
58
Source of market data that keeps track of new home sales by region and/or the construction of new houses by region and specific area
Census of housing
59
Source of market data that explains where certain manufacturers are located
Census of manufacturing
60
Source of market data that compiles population statistics with regard to distribution of population by region, area, etc
Census of population
61
An association of business people who attempt to protect and promote the commercial interest in a community
Chamber of Commerce
62
The difference between current assets and current liabilities
* Circulating capital
| * Working capital
63
A wheeled collapsible support for the casket, used in the funeral home, church, or home
Church truck
64
Balance of costly goods paid for in small monthly (fractional) payments over a period of time
* Closed end credit
| * Installment credit
65
A case or receptacle for dead human remains which is anthropoidal in shape
Coffin
66
A structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains
Columbarium
67
A transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations
Combination case
68
Any product consisting of a unit or a series of units which are designed or intended to be used together as both a casket and as a permanent burial receptacle
Combination unit
69
Particles of wood bonded together with waterproof flue
* Composition board
* Particle board
* Pressed board
* Fiberboard
* Hardboard
70
The different types are distinguished by the size and shape of the particles of wood used
* Composition board
* Particle board
* Pressed board
* Fiberboard
* Hardboard
71
A grave liner consisting of six or eight slabs of unfinished concrete placed around the casket
* Concrete sectional
| * Sectional
72
Placing caskets for selection in their order of increasing or decreasing value
Consecutive method
73
To give to an agent to be cared for or sold
Consignment
74
A type of credit granted by retailers that is used by individuals or families for satisfaction of their own wants
Consumer credit
75
The emphasis placed on providing to customers products and services that are safe, reliable, and honestly advertised
Consumerism
76
A social movement that seeks to strengthen the rights of consumers relative to sellers
Consumerism
77
A malleable, ductile, metallic element having a characteristic reddish brown color
Copper
78
A casket made from a core of copper metal to which copper ions are combined by an electrolytic process
Copper deposit
79
An optional part of the hardware that is attached to the four corners of the body panel
Corner
80
A container used to hold a dead human body which is constructed out of a type of cardboard, which is made with a series of alternate folds and ridges
Corrugated container
81
A component part of the casket interior which lines the rim (ogee) and surrounds the cap panel
* Cove
* Roll
* Puffing
82
An agreement that payment for a product or service will be made at some later date
Credit
83
An environmentally safe casket which is designed for encasing dead human remains for cremation
Cremation casket
84
A thin crinkled cloth of silk, rayon, cotton, or wool
Crepe
85
An exterior casket finish in which the metal is coated with a substance that wrinkles as it dries
Crinkled finish
86
Usually used on less expensive caskets
* Crinkled finish
| * Hammertone finish
87
The uppermost part of the cap, extending from rim to rim
* Crown
| * Swell
88
Everything above the rim
* Crown
| * Swell
89
A form of casket interior created by placing the lining material on a metal form, weights added, the material steamed, and then attached to a suitable upholstery (backing) material
Crushed interior
90
A chamber in a mausoleum, of sufficient size, generally used to contain the casketed remains of a deceased person
Crypt
91
The statistical study of human populations with respect to their size, density, distribution, composition, and income
Demographics
92
Three or four caskets utilized to educate the selecting party regarding the elements of casket construction
* Demonstration group
| * Educational group
93
A main part of a monument, the upright portion above the base where the inscription is located
* Die
| * Tablet
94
A disposition of human remains by cremation without formal viewing, visitation or ceremony with the body present
Direct cremation
95
Illumination directly shining on an object
Direct lighting
96
The method of selling merchandise whereby the funeral director remains in the selection room throughout the selection process
Direct selection room procedure
97
A heavy durable cotton fabric with a short (1/8th inch or less), thick, velvety nap on one side
* Doeskin
| * Moleskin
98
Woven cloth with a suede-like appearance with a nap of less than 1/8th inch
* Doeskin
| * Moleskin
99
The top of an air seal burial vault which entraps air as it is put in position
Dome
100
Supports the weight of the earth above
Dome
101
A method of closure that utilizes the principle of the air seal in conjunction with an epoxy material at the junction of the dome and the base of the vault
Double seal
102
The part of the casket handle that is attached to the casket body
* Ear
| * Lug
103
The wealth produced in or near a community that provides employment and income to the local population
Economic base
104
The quantity to be purchased which minimizes total costs
Economic order quantity (EOQ)
105
Date that the specific Price List was put into use
Effective date
106
A casket having ends in the shape of a half circle
Elliptic
107
To ornament with raised work
Embossed
108
To raise relief from the surface
Embossed
109
Material having designs raised above the surface
Embossed
110
A range of derivative wood products which are manufactured by binding together wood strands, particles, fibers or veneers with adhesives to form composite materials
Engineered wood
111
Sometimes referred to as composite wood or manufactured wood products
Engineered wood
112
An inscription placed on a monument to commemorate the deeds or qualities of the departed
Epitaph
113
Wood that has been shredded into spaghetti like strings
* Excelsior
| * Wood wool
114
The portion of the casket interior which extends over the top body molding (body ledge) for aesthetic value
* Extendover
| * Large body
115
Any metal formed from iron (steel or stainless steel)
Ferrous metal
116
A material consisting of extremely fine filaments of glass embedded in various resins
Fiberglass
117
The wedge shaped portion of the cap (lid) at each end of the crown
* Fishtail
| * Pie
118
A price determination method whereby the casket cost is multiplied by a constant factor
Fixed multiple
119
A casket shell design in which the sides and ends of the casket body flare out from the bottom to the top
Flaring square
120
A casket shell design that is narrower and shorter at the bottom than at the opening of the top
Flaring square
121
A finish used on casket exteriors that is free of gloss
* Flat finish
| * Matte finish
122
Dull lusterless surface
* Flat finish
| * Matte finish
123
No shine or gloss
* Flat finish
| * Matte finish
124
The illumination produced by a tubular electric discharge lamp
Fluorescent lighting
125
The fluorescence of phosphors coating the inside of a tube
Fluorescent lightin
126
A small headstone which is set with its top even with the surrounding terrain
Flush marker
127
A strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which the roll (cove) is anchored
* Fold
| * Gimp
128
A component part of the casket interior which is inside the foot portion of the cap
Foot panel
129
Use of portions of caskets (1/2, 1/4, 1/8) in the selection room v. full sized caskets
Fractional display
130
None of the 16 items required to be separately itemized on the GPL can be listed as free or no charge
Free items
131
Items not required by the rule can be listed as free
Free items
132
A method of price quotation in which the charges are broken down into several major component parts such as professional services, facilities, automobile and merchandise
Functional pricing
133
A service commemorating the deceased with the body present
Funeral ceremony
134
Goods which are sold or offered for sale directly to the public for use in connection with funeral services
Funeral goods
135
Any person, partnership or corporation that sells or offers to sell funeral goods and funeral services to the public
Funeral provider
136
Steel that has been coated with zinc for increased resistance to rust
Galvanized
137
Found on cut op gasketed caskets
Gasket channel
138
Is an integral part of the foot panel
Gasket channel
139
Header on gasketed caskets
Gasket channel
140
Function is to hold the transverse gasket to seal the space between the head and foot caps
Gasket channel
141
A measurement of thickness of metals
Gauge
142
The number of sheets of metal necessary to equal approximately one inch of thickness
Gauge
143
Printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices
General price list (GPL)
144
Considered the keystone of the Funeral Rule
General price list (GPL)
145
A pricing method where the mark-up varies
Graduated recovery
146
An excavation in the earth as a place for interment
Grave
147
An outer enclosure consisting of a body and a one or two piece lid
Grave box
148
An outer enclosure which offers protection from the earth load but without protection from the elements
Grave liner
149
A ceremony or ritual, religious or otherwise, conducted at the grave
Graveside service
150
A sprayed finish that has the appearance of small indentations in the metal (as if struck by a ballpeen hammer)
Hammertone finish
151
The 'indentations' are in the paint and appear as the paint dries
Hammertone finish
152
The handles, ornamental fixtures and their fittings that are attached to the casket shell
Hardware
153
Any tough, heavy timber with a compact texture
Hardwood
154
Any deciduous tree
Hardwood
155
Tree that loses its leaves annually
Deciduous
156
The turned under edge or horizontal portion of the header
Header flange
157
A component part of the casket interior which is inside the head portion of the cap
Head panel
158
No distinction is made between the head panel and foot panel in full couch caskets
Head panel
159
Airtight
Hermetically sealed
160
Impervious to external influence
Hermetically sealed
161
Completely sealed by fusion or soldering
Hermetically sealed
162
That portion of the casket interior covering the hinges that attach the casket cap tot he casket body
* Hinge cover
| * Hinge skirt
163
Usually extends from the roll and becomes a part of the body lining
* Hinge cover
| * Hinge skirt
164
A type of cemetery monument in which the die is wider than it is tall
Horizontal tablet
165
An inflow of assets as a result of selling a product or providing a service
* Income
| * Revenue
166
A formal financial statement which presents the income, expenses, and resulting net profit or net loss for a given period
* Income statement
* Profit and loss statement
* Statement of operations
* Operating statement
167
A source document showing quantity, description, prices of items, total amount of purchase and the terms of payment
Invoice
168
A disposition of human remains by burial without formal viewing, visitation or ceremony with the body present, except for a graveside service
Immediate burial
169
The illumination resulting from the glowing of a heated filament
Incandescent lighting
170
Reflected illumination of an object
Indirect lighting
171
The method of selling merchandise whereby the funeral director does not stay in the selection room during the selection process
Indirect selection room procedure
172
Functional or ornamental covering that usually covers the foot end of the casket in the full couch casket
Inner panels
173
May be located at both the head and foot of the full couch casket
Inner panels
174
Those goods or stock of goods which are held for resale at a profit
* Inventory
| * Merchandise
175
The number of times the average inventory has been sold or used up during a period
Inventory turnover
176
The method of price quotation by which each unit of service and/or merchandise is priced separately
Itemization
177
Made by uniting superimposed layers of different materials
Laminates
178
Grave space where two or more persons may be buried in grave liners which have been stacked one on top of the other, with the first person who dies being buried in the deepest grave liner with subsequent burials on top
Lawncrypt
179
A fabric made from flax
Linen
180
Fabric noted for its strength, coolness, and luster
Linen
181
A subdivision of a cemetery which consists of several grave or interment spaces
Lot
182
A reduction of selling price below the original selling price
Markdown
183
A small headstone, usually of one piece, used to identify individual graves
Marker
184
A group of potential customers possessing purchasing power and unsatisfied needs
Market
185
The process of planning and executing the development, pricing, promotion, and distribution of an organization's goods/services
Marketing
186
A study that is used by a business to determine where the potential customers are located
Market survey
187
An approach used in business valuation which determines value based upon previous sales of similar businesses
Market value approach
188
The difference between merchandise cost and selling price
Markup
189
A business that purchases finished goods for resale
Merchandising business
190
Pressed paper in sheet form
Masselin
191
Used in casket construction as a backing (upholstery) material
Masselin
192
Interior cloth or material which covers the mattress or bedding of the casket
Mattress cover
193
A building containing crypts or vaults for entombment
Mausoleum
194
An above ground structure for burial
Mausoleum
195
A value in an ordered set of values which represents the midpoint, whereby there are an equal number of values above and below the midpoint value
Median
196
A physical object that is designed for the purpose of remembering
Memorial
197
A cemetery or section of a cemetery with only flush to the ground type markers
Memorial park
198
A ceremony commemorating the deceased without the body present
Memorial service
199
The purchasing, pricing, display and sale of merchandise
Merchandising
200
A gasketed container which can be used as an insert into a casket or as a separate shipping container
* Metal case
| * Ziegler case
201
The value that occurs most frequently in a group of numbers
Mode
202
A structure, usually of stone or metal, erected to commemorate the life, deeds, or career of a deceased person
Monument
203
From the Latin word meaning to remind
Monument
204
A recess or space in a columbarium used for the permanent placing of cremated remains
Niche
205
The aesthetic covering for the foot cap or inner foot panel of the casket
Niche
206
Basic services is the only fee which the consumer cannot decline (unless state or local law requires otherwise)
Non-declinable service fee
207
Funeral provider should recover expenses for services, facilities or unallocated overhead in this charge
Non-declinable service fee
208
Any metal which is not formed from iron
Non-ferrous metal
209
A casket having eight angles or corners and therefore has eight sides or body panels
Octagon
210
An "S" shaped molding that is a component part of the casket cap
* Ogee
| * Rim
211
The turned under edge or horizontal portion of the rim which comes into contact with the gasket or body ledge flange (top body molding flange)
* Ogee flange
| * Rim flange
212
A line of credit that may be used over and over again up to a certain borrowing limit
* Open-end credit
| * Revolving account
213
Any container which is designed for placement in the grave around the casket, including, but not limited to containers commonly known as burial vaults, grave boxes, and grave liners
Outer burial container
214
Printed or typewritten list of outer burial containers normally offered for sale by the funeral provider which do not require special ordering
Outer burial container price list (OBC PL)
215
Must include retail price and enough descriptive information to enable consumers to identify the merchandise
Outer burial container price list (OBC PL)
216
The aesthetic covering for the foot cap or inner foot panel of the casket
* Overlay
* Overthrow
* Throw
217
A pricing method which groups together selected services and/or merchandise
Package pricing
218
A casket in which the rim (ogee), crown, and pies are formed as one unit and which raises as one piece
Perfection full couch
219
A casket in which the rim (ogee), crown, and pies are formed as one unit with a transverse cut in the cap, forming a two piece lid for the casket
Perfection half couch
220
A synthetic or natural organic material shaped when soft and then hardened
Plastic
221
A method of molding plastic by injecting molten plastic into a die
Plastic extrusion molding
222
The finish created when base metal is coated by another metal via an electrolytic process
Plated finish
223
Often found on casket hardware
Plated finish
224
In casket construction is identified by the term "deposit," ans in "copper deposit"
Plated finish
225
A woven cloth with a nap exceeding 1/8th inch
Plush
226
Thin sheets of wood glued together so that the grains are at right angles to one another
Plywood
227
An odd number of sheets will be used so that the grain on the front and back will always run the same direction
Plywood
228
A surface made smooth and glossy usually by friction
Polished finish
229
Brought to a highly developed, finished, or refined state
Polished finish
230
Burnished
Polished finish
231
A compound, similar in appearance to plastic, that has a high molecular weight creating an extremely durable substance
Polymer
232
A leak resistant zippered bag designed to contain a dead human body and body fluids and is used mainly for the removal of dead human remains from the place of death
Pouch
233
Method used by management to establish the selling price for services and merchandise
Price determination
234
Method by which prices are explained to the consumer
Price quotation
235
Example: itemized GPL required by FTC but package pricing allowed
Price quotation
236
Factors which influence prices
Pricing policy
237
A casket opening style in which the cap or lid at the head end of the casket is completely removed from the casket for the purpose of viewing
* Priest casket
| * Slip panel
238
The amount by which the bill or invoice will be reduced when a minimum quantity of merchandise has been ordered
Quantity discount
239
A division of the total into four segments, each one representing one-fourth of the total
Quartile
240
The upper and lower limits of a series of numbers
Range
241
The return of a portion of a payment
Rebate
242
A casket which is used as a temporary receptacle for the dead human remains for the purpose of visitation and funeral, with the intention that the remains will be placed in some other suitable container for permanent disposition, while the casket is intended to be reused for the same purpose
Rental casket
243
The number of times sales in a given price bracket occur over a fixed period of time
Sales frequency
244
A chart on which all sales are listed showing the number of sales in any sales bracket
Sales frequency chart
245
A plan which provides inducements to potential purchasers of products and/or services
Sales promotion
246
A fabric woven to create a smooth lustrous face and dull back
Satin
247
A type of semi-luster or semi-gloss casket finish that is smooth with well defined fine lines or striations
Satin finish
248
A section in a cemetery set aside for the scattering of the ashes of cremated human remains
Scattering garden
249
A subdivision of a cemetery containing several blocks
Section
250
A low luster finish
Semi-gloss finish
251
A combination of a tailored interior with one or more other styles of interior, for effect
Semi-tailored interior
252
The component parts of the casket comprised of the cap (lid) and body of the casket
Shell
253
A style of casket interior in which the material is drawn or gathered in parallel fashion in a multiple needle head sewing process
Shirred interior
254
A casket in which the cap is in two pieces, the rim (ogee) and foot panel is one piece which is hinged to the top body molding and the head panel being the second piece which is hinged to the rim (ogee)
Single hinged panel
255
A cemetery marker that has a face that has an angle greater than 45 degrees but less than 90 degrees in relationship to the terrain
Slant marker
256
Any light, easily cut wood
Softwood
257
Cone bearing
Coniferous
258
Coniferous wood
Softwood
259
A product that, excepting some hardware components, is made from lumber cut into boards from the trunk of a tree
Solid wood
260
The casket shell has no components formed from wood by-products
Solid wood
261
A metal alloy of steel, chromium, and sometimes nickel which is used in casket construction
Stainless steel
262
Noted for its ability to resist rust
Stainless steel
263
A hardware production method of lesser expense whereby the casket hardware sections are pressed out on a hydraulic press
Stamped hardware
264
Casket in which the body panels are at a 90 degree angle to the bottom and the corners form 90 degree angles
State casket
265
Also called a vertical side square
State casket
266
Itemized written statement provided for retention to each person who arranges a funeral or other disposition
Statement of funeral goods and services selected
267
Must include the goods and services selected and prices paid for each, itemization of cash advance items and the total cost
Statement of funeral goods and services selected
268
A non-moveable casket handle
Stationary bar
269
A metal alloy consisting mainly of iron and carbon
Steel
270
Used in caskets it is low in carbon which keeps it soft (mild) and malleable
Steel
271
Contains carbon in an amount up to 1.7% as an essential alloying constituent
Commercial steel
272
May be referred to as carbon steel based upon the percentage of carbon in the alloy
Commercial steel
273
The miscellaneous items provided or used to complement the services of a funeral director
Sundry items
274
Examples include register books, acknowledgment cards, memorial folders/programs, religious paraphernalia, flag case
Sundry items
275
A moveable casket handle with a hinged arm
Swing bar
276
A tightly drawn form of casket interior style
Tailored interior
277
Funeral provider must give consumers who call accurate information from the price lists and answer questions about offerings and prices with readily available information
Telephone price disclosure
278
Funeral goods consumers purchase from a source other than the price list/funeral provider
Third party merchandise
279
A screw type fastener
Threaded fastener
280
The decorative or ornamental part of the casket handle that covers the exposed ends of the bar
Tip
281
A method of closure that utilizes an epoxy compound in conjunction with tongue-in-groove construction at the top edge and the lid of the vault
Top seal
282
An outer enclosure utilized for the protection of casketed remains during transportation
Transfer container
283
Occurrence of situation that requires certain action
Triggering event
284
Example: Giving out the GPL is face-to-face meeting
Triggering event
285
A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs
Tufted interior
286
Most common types of tufted interior used in caskets
* Carriage tufting
| * Biscuit tufting
287
Exist when a seller requires the purchase of unwanted items/services in order to obtain the desired item/service
Tying arrangements
288
A method of price quotation in which one price includes both service and casket
Unit pricing
289
A container for cremated remains
Urn
290
A vase with a foot or pedestal
Urn
291
A casket design in which the body panels display the shape of an urn
Urnside
292
An outer enclosure which offers protection from the earth load as well as possessing sealing qualities
Vault
293
A fabric of silk, cotton, and possibly rayon, with a nap
Velvet
294
A casket body style with the body sides at a 90 degree angle to the bottom
Vertical side
295
A type of cemetery monument in which the die is taller than it is wide
Vertical tablet
296
Time set aside for friends and relatives to pay respect for the deceased prior to the funeral service
* Visitation
* Calling hours
* Visiting hours
297
Created by gluing a thin layer of wood of superior value or excellent grain to an inferior wood
Wood veneer
298
Bronze metal rolled into sheets
Wrought bronze
299
Copper metal rolled into sheets
Wrought copper
