Chapter 21

Question 1

What are 3 steps of socialization

Answer 1

1. Prearrival
2. Encounter
3. Metamorphosis

Question 2

What is prearrival

Answer 2

A person seeks information for an organization before joining

Question 3

What is encounter phase

Answer 3

2 things are in encounter phase
1. Expectations
2. Reality
People have expectations and there is reality of organization

Question 4

What are 2 outcomes of expectation and reality in encounter step

Answer 4

1. Detachment (leave company)

2. Affirmation (continue work)

Question 5

What is Metamorphosis step

Answer 5

Work out on problems of expectations and reality

Question 6

What are parts of orientation

Answer 6

• Introduction
• Job duties
• Organization issues
• Probation period
• Overview of production process
• Company policies and rules
• Disciplinary rules
• Employee handbook
• Safety procedures
• Pay scales and pay days
• Vacations
• Rest break
• Training and education benefits
• Counseling
• Housing facilities
• Insurance
• Retirement program
• Employer-provided services for employees
• Rehabilitation program

Question 7

Can probation period be increased

Answer 7

Yes

Question 8

What is training

Answer 8

A process whereby people acquire capabilities to aid in the achievement of organizational goals

Question 9

What is development

Answer 9

All efforts to provide employee with the abilities the organizations will need in the future.

Question 10

What is learning organization

Answer 10

In business management, a learning organization is a company that facilitates the learning of its members and continuously transforms itself.