Chapter 26

Question 1

What is performance appraisal

Answer 1

The ongoing process of evaluating and managing both the behavior and outcomes in the workplace. Its goal is to provide accurate picture of past and future employee performance.

Question 2

What are 2 objects of performance appraisal

Answer 2

1. Evaluation

2. Development

Question 3

What is evaluation objective in performance appraisal

Answer 3

• Staffing decisions
• Compensation decisions
• Evaluate selection system

Question 4

What is development objective in performance appraisal

Answer 4

• Performance feedback
• Decision for future performance
• Identify training & development needs

Question 5

What evaluates in performance appraisal

Answer 5

• Traits
• Behavior
• Task outcomes

Question 6

What are the standards for evaluation

Answer 6

• Realistic
• Measurable
• Clearly understood

Question 7

What are performance appraisal methods

Answer 7

1. Rating scales (graphic scales)
2. Comparative methods (ranking, forced distribution(charts), paired comparison)
3. Critical incidents (Annual review, checklist, behaviorally anchored, rating scales)
4. Essay
5. MBO (management by objective)
6. Combination methods

Question 8

What is management by objective method

Answer 8

Goal setting -> Planning -> Reviewing progress -> Appraisal overall performance

Question 9

Does MBO also called participative management

Answer 9

Yes

Question 10

What happens in appraisal interview

Answer 10

• Ask for self-assessment
• Invite participation
• Express appreciation
• Minimize criticism
• Change the behavior, not the person
• Focus on problem solving
• Be supportive
• Establish goals
• Follow up day by day

Question 11

Who do evaluation

Answer 11

• Supervisor
• Peer evaluation
• Customer/client evaluation
• Self rating
• Reverse appraisal (asking students about teachers)
• Team appraisal
• Multiple (360 degree)

Question 12

What are common rater errors in PA

Answer 12

• Supervisory bias
• Halo effect (judge one thing and assume all other aspects on that)
• Central tendency (put all in average)
• Leniency (put all very good)
• Strictness (put all bad)
• Recency (a good job near evaluation so show all good in yearly progress and vice versa)
• Overall rating