Chapter 31

Question 1

What is motivation

Answer 1

The inner drive that directs a person’s behavior towards goals.

Question 2

What is goal-directed behavior

Answer 2

Needs->Behavior->Incentives and goals

Question 3

What are 3 components of triangle of determinants of job performance

Answer 3

1. Willingness to perform
2. Opportunity to perform
3. Capacity to perform

Question 4

What is ability

Answer 4

Knowledge and skill

Question 5

What is Maslow’s hierarchy of needs theory

Answer 5

There are parts

1. Self actualization
2. Esteem need
3. Affiliation need
4. Security need
5. Physiological need

Question 6

What are 3 needs for Maslow’s hierarchy of needs theory

Answer 6

1. Need for achievement
2. Need for power
3. Need for affiliation

Question 7

What is alderfer’s ERG theory

Answer 7

• Existence
• Growth
• Relatedness

Question 8

What is McGregor’s theory-X and theory-Y

Answer 8

Theory X: Management view that assumes workers generally dislikes work and must be forced to do their jobs
Theory Y: Management view that assumes workers like to work and under proper conditions, employees will seek responsibility to satisfy social, esteem and self-actualization needs

Question 9

What is good. Theory X and theory Y

Answer 9

Theory Y

Question 10

What is expectancy theory of motivation

Answer 10

It has 3 parts

1. Effort
2. Performance
3. Outcomes

Question 11

What is equity theory

Answer 11

What I put in, what i get back

Question 12

What is reinforcement theory

Answer 12

Punishment and reward has consequence on behavior

Question 13

Does lower level needs must be satisfied before higher level needs are activated

Answer 13

Yes

Question 14

What are 5 stages of need

Answer 14

1. Physiological needs
2. Safety needs
3. Social needs
4. Esteem needs
5. Self-actualization needs

Question 15

How individual or organization performance can be improved

Answer 15

• Challenging job
• Equitable rewards
• Supportive colleagues
• Good work environment