Chapter 33

Question 1

What is stress

Answer 1

Stress is an adaptive response, moderate by individual differences, that is a consequence of any action, situation, or event that places special demands on a person.

Question 2

What are the 3 key factors determine the likelihood of stress

Answer 2

1. Importance
2. Uncertainty
3. Duration

Question 3

What is eustress and distress

Answer 3

When there is stress, it helps and positive to a certain limit and it is called eustress. After that it becomes distress problem for a person and has negative effects. It is called distress.

Question 4

What are stressors in work environment

Answer 4

• Job risk
• Prolonged noise
• Glaring or inadequate lightning
• Temperature variations
• To gain poor air quality
• Require repetitive moments

Question 5

What is role stress

Answer 5

It is cause by role overhead or under head, conflict or role ambiguity also known as unclear expectations

Question 6

What are types of stress

Answer 6

• Short term physical stress
• Long term physical stress
• Internal symptoms
• Behvioral symptoms

Question 7

What are symptoms for Short term physical stress

Answer 7

• Faster heart beat
• Increased sweating
• Cool skin
• Cold hands and feet
• Feelings of nausea

Question 8

What are long term physical stress symptoms

Answer 8

• Change in appetite
• Frequent colds
• Illnesses such as asthma, back pain, digestive problems, headaches, aches and pains, feeling of intense and long term tiredness.
• Worry or anxiety
• Confusion
• Feeling ill
• Feeling out of control
• Mode changes
• Depression
• Frustration
• Helplessness
• Restlessness
• Being more lethargic
• Difficulty sleeping
• Drinking more alcohol and smoking more
• Reply more on medication

Question 9

What are behavioral symptoms

Answer 9

• Talking so fast or loud
• Bad modes
• Being irritable
• Defensiveness
• Being critical
• Aggression
• Irrational
• Overreacting and reacting emotionally
• Reduce personal effectiveness
• Being unreasonably negative
• Making less realistic judgements
• Being unable to concentrate and having difficulty making decisions.
• Being more forgetful
• Making more mistakes
• Being more accident prone
• Changing work habits
• Increase absent ism
• Neglect of personal appearance

Question 10

What is outcome of stressful organization

Answer 10

• Poorer decision making
• Decreased creativity
• Lost work time
• Increase turnover
• More sabotage

Question 11

What is stress prevention

Answer 11

Focuses on controlling or eliminating stressors that might provoke the stress response

Question 12

What are stress management programs

Answer 12

• Wellness training
  
  • Time management
  • Coping skills
  • Assessment
  • Self-help materials
  • Group programs
• Relaxation
• Time management
• Manage change
• Get fit
• Let it go
• Social support
• Relaxation
• Physical exercise

Question 13

What are organization stress prevention

Answer 13

• Focus on people’s work demand

- Focus on ways to reduce distress at work